tokogem Platform Privacy Notice
This page describes what we collect when you use tokogem and how we keep that data protected. We are committed to transparent data handling across all our services — account registration, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, live-dealer tables, and football markets covering Liga 1, Piala AFF, and Champions League.
Our privacy practices apply to all users accessing tokogem from supported jurisdictions. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What We Collect on tokogem
We collect personal data during account registration — your name, email, phone number, and date of birth. When you deposit funds via DANA, e-wallet, mobile banking, local payment, or online payment, we receive transaction confirmation data from the payment provider. For virtual-account transfers through e-wallet, mobile banking, local payment, or online payment, we log account numbers and transfer amounts for reconciliation.
We also collect device information — your device type, operating system, IP address, and browser version — to ensure service availability and detect irregular access patterns. If you contact our customer support team, we keep records of your inquiry, our response, and any attachments you submit for account verification.
How We Use Your Data
We use your data to operate your account, process deposits and withdrawals, verify your identity, and comply with anti-money-laundering requirements. Your email and phone are used to send account notifications, verify login attempts, and communicate deposit or withdrawal status updates.
We analyse anonymised usage patterns — which games you view, which payment methods you prefer — to improve our service and platform performance. We do not sell your personal data to third parties. We may share transaction records with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) and our financial compliance partners only to complete payments or fulfil legal obligations.
If you are located in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta and contact our support team, we may log your city for service routing purposes only.
Third-Party Processors
We engage payment processors and hosting providers who process data on our behalf. Our servers may sit outside your jurisdiction. All processors are contractually bound to keep your data confidential and use it only to fulfil the service we provide. We do not authorise them to use your data for their own marketing or analytics.
Data Protection Standard
We use industry-standard encryption for all data in transit and at rest. Your password is hashed and never stored in plain text.
Your Rights and Our Commitments
You have the right to request a copy of the data we hold about you, correct inaccurate information, or request deletion of your account and associated data (subject to legal retention requirements). To exercise these rights, contact our support team.
We retain your data for as long as your account is active, plus a minimum of seven years for regulatory compliance. If you close your account, we anonymise personal identifiers after the retention period expires.
Cookies and Tracking
We use cookies to keep you logged in, remember your deposit preferences, and track site performance metrics. We do not use cookies for targeted advertising. You may disable non-essential cookies in your browser settings without losing core tokogem functionality.
How to Contact Us
If you have questions about this privacy policy, wish to access your data, or believe we have mishandled your information, you may reach our support team through the contact form on our platform. We aim to respond within five business days.
Our privacy practices are subject to change. We will notify you of material changes by email or by posting a notice on tokogem. Your continued use of the platform after such notice constitutes acceptance of the updated policy.